Return Policy

You have 7 days from the date of delivery to return your item.

​Returns are processed within 2-3 business days after your item(s) are delivered to us.

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Should I know anything else about the Return Policy?

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

• We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

• All returns must include an order packing slip or return invoice. If this is not included, your return may experience issues in processing.

• Damaged, defective, or incorrect items must be reported within 2 days of delivery.

• We reserve the right to delay a refund until items are received based on credible concerns surrounding potential fraud.

 

What items are final sale?

 Bodysuits, swimwear, undergarments, beauty products, cosmetics, custom made products, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable, and cannot be returned for exchange.

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​Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

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​Contact Us – If you have any questions about the Return Policy, the Products, or the Website, email us at support@shanncraftette.com